Capacity and Availability Management for DTEK

DTEK faced challenges related to the need to ensure the reliability and availability of IT services, which resulted in financial losses and loss of productivity. In response to these challenges, DTEK, together with the IT company MODUS X, developed and implemented a number of processes to manage capacity and availability.

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The processes included regulation, capacity planning, monitoring and analysis of IT services. A number of processes were implemented to detect problems early and optimize resource utilization, which reduced downtime, financial risks, and increased overall productivity. Thanks to these measures, DTEK has significantly improved the satisfaction of employees using internal services, improved customer satisfaction and optimized the IT budget.

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Thanks to the implemented measures, DTEK Group has achieved significant results, including a reduction in the number and duration of downtime, efficient use of resources, lower repair and restoration costs, better planning of the IT budget, increased employee productivity, and increased flexibility and scalability of the IT infrastructure. Overall, resource optimization has helped to significantly optimize IT infrastructure costs.

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Implementing capacity and availability management processes can help any business solve a number of problems related to service availability, optimize resource utilization, improve IT infrastructure scalability and increase its visibility. This, in turn, can lead to significant benefits, such as reduced costs, increased productivity, and improved business processes.