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How MODUS X Helped YASNO Boost Customer Service and Reduce Inquiry Handling Time by 22% Using Microsoft Azure OpenAI
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"The Decision to Transition from DTEK's Digital Transformation Program to a Standalone IT Company Has Proven Successful", - Dmytro Osyka
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MODUS X Continues to Grow – Strengthens Position in Ukraine’s TOP 50 IT Companies Ranking by DOU
"The company in a smartphone": MODUS X developed a mobile application for each DTEK employee as part of the DTEK One Click program
Checklist: how businesses can prepare for cyberattacks during a hybrid war Insights from Yurii Shatylo's speech at Forbes Tech 2024.
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Digital Transformation of HR Services in the DTEK One Click Program with MODUS X Support
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Innovations with Microsoft Copilot: new capabilities for working with documents in Word
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Modus X Home page
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Cybersecurity Business Lunch by MODUS X, Trend Micro, and ELKO Ukraine Held in Kyiv
On April 17, MODUS X, in partnership with Trend Micro and ELKO Ukraine, hosted a Cybersecurity Business Lunch in Kyiv. The event brought together IT leaders, cybersecurity experts, and representatives of Ukrainian businesses that are actively implementing modern approaches to protecting digital assets.
How MODUS X Helped YASNO Boost Customer Service and Reduce Inquiry Handling Time by 22% Using Microsoft Azure OpenAI
Increasing the efficiency and speed of data processing is one of the priority tasks of YASNO, a company that is part of the DTEK Group. The company is growing rapidly, and customer support requests are increasing daily.
Blog
Paperless HR: Which Processes Can Be Digitalised and How It Benefits Your Business
The New AI Reality: How Artificial Intelligence Simplifies the Work of Marketers and Sales Managers
Damage Portal: A Digital Solution for the Energy Industry’s Recovery
Case Studies
Implementing a Microsoft 365 data backup and recovery solution: DTEK Group's experience
Case study for DTEK: Successful implementation of virtualization based on VMware Cloud Foundation
How modernisation of contact centres helped to optimise the process of handling incoming calls at DTEK Networks and YASNO
Today, contact centres are not just a place to handle customer calls, but an important point of interaction between businesses and customers, which affects their loyalty, satisfaction and ultimately the company's financial results. According to a study by marketing company HubSpot, 60% of consumers expect to receive a response to their query in 10 minutes or less.
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MODUS X Signs Memorandum of Cooperation with the UN Global Compact and KPI: Investing in the Future of Ukrainian Talent
MODUS X continues to expand opportunities for young professionals, support education, and contribute to the achievement of the UN Sustainable Development Goals. This strategic initiative focuses on advancing technological education, empowering students, and creating new career pathways for aspiring specialists.
MODUS X Among the Top 20 IT Companies in Ukraine by Revenue in 2024, According to YouControl
Head of Cybersecurity MODUS X Yurii Shatylo Spoke at the Kyiv International Cyber Resilience Forum 2025