"The company in a smartphone": MODUS X developed a mobile application for each DTEK employee as part of the DTEK One Click program

Problem

Prior to the launch of the DTEK One Click program, the company had a mobile application for employees that had a number of significant limitations that made it difficult to use in practice:

Inaccessibility for most employees

70% of DTEK Group's employees work in production and do not have corporate accounts due to the specifics of their work, which was a prerequisite for authorization in the application and, accordingly, access to corporate services.

Employees did not have alternative ways to log in to the application and access services, making the corporate mobile platform very limited for the target audience.

Lack of integration into business processes

The application was not integrated with key corporate document management systems, which limited its capabilities as a working tool; the monthly number of active users of the mobile application was around 100 users.

The key task of updating the mobile application

To create a modern mobile application that will become a convenient, accessible and indispensable working tool for all employees and provide access to all key services, allow them to receive news and information from the company, work with documents 24/7/365 regardless of their location.

Solution

As part of the mobile application update, the MODUS X team, together with DTEK, implemented a new modern product that is available to all company employees. DTEK Service was the initiator of the project and the business customer.

Developed a strategic vision for the mobile application

• The key areas of the app's development were identified to eliminate existing limitations, ensure accessibility, expand functionality, and improve user experience.
• We plan to integrate the application with key workflow processes to make it a full-fledged working tool.

Authorization options in the app have been expanded

• New authorization methods have been introduced: personal mobile phone number and Diia. Signature, which made it possible to provide access to the app to all employees, including those who did not previously have corporate accounts. This has significantly increased user coverage.

Improved user experience

• The app's design and interface have been completely redesigned, with a modern, attractive look and intuitive navigation.
• New services have been developed based on the real needs of employees, which has increased their convenience and functionality.

Key services have been updated

• Payroll: the service has been completely updated, with the ability to view detailed information on accruals and deductions with the option to download information in PDF. This service is currently the most popular among employees. The functionality of payslips for part-time employees has also been created.
• Vacations: the service has been completely updated, with the ability to view vacation limits both for the main position and for part-time employees. It is also possible to apply for all types of vacations in accordance with Ukrainian legislation without any paperwork.
• Insurance: the service has been updated to allow you to view information about your medical policy and submit claims for reimbursement of medical expenses (for those insured with TAS).
• News: the service has been updated, integration with the corporate news portal has been improved, and employees can view corporate news both for DTEK Group and individual companies.
• Live broadcasts: we introduced functionality for holding direct lines with the company's management with the ability to ask questions live.
• Podcasts: the Vimeo video service was integrated for easy distribution of video and audio content.
• Polls: A service for organizing and conducting polls with the ability to target the target audience has been developed.

In addition, the application allows you to arrange and approve a remote work schedule, approve a business trip request, contact technical support, and much more.

Innovative features and integration

• A pilot project for signing EDS contracts from the internal system has been launched
  “Quantum Echo system directly in the application, which made it possible to quickly and conveniently
  24/7 signing of documents from any location.
• A unified EDS signing system is being developed that will allow signing any EDS documents from various systems, such as Vchasno, Medok, etc., without the need for authorization or work in the interfaces of these systems.

Thanks to the implemented changes, the mobile application has already become an accessible, convenient tool integrated into the corporate ecosystem and filled with useful services that meet the needs of employees.

Synergy of business and IT in project implementation

The implementation of the DTEK One Click program was made possible by effective cooperation between business customers and IT specialists. The success of the project was based on a deep understanding of business needs and the ability of the IT team to quickly adapt to these requirements.

Key aspects of interaction:

• Strategic project management: business leaders defined the main goals and priorities, while the IT team transformed these requirements into technological solutions.
• Integration of business processes: the application was designed to become part of the company's ecosystem, providing automation of documents, communications, and personnel management.
• Management involvement: live broadcasts and news integration allowed for open communication between management and employees.
• End-user orientation: the business provided feedback from employees, which allowed the IT team to implement features that really facilitate daily workflows.

The results of this cooperation:

• creation of a modern tool that combines the needs of business and technology;
• Ensuring transparent communication at all levels;
• Increased efficiency of business processes through technological solutions that meet real challenges.

Implementation results

Increase in the number of active users:

• In the 12 months since December 2023, the number of monthly active users (MAU) has increased from 522 to 25 thousand.
• This indicates a significant increase in employee engagement and demand for the application as a tool for work and interaction.

Engagement of production workers:

• More than 65% of active users are production specialists who previously did not have access to corporate services.
• Thanks to the introduction of new authorization options, the app has become available to all employees.

Improved service delivery speed:

• Most key services are now available online, allowing employees to order and receive them without having to visit the office in person.
• This significantly reduces time costs, increases productivity and convenience for employees, who can resolve organizational and administrative issues at their convenience.

Expansion of communication channels:

• The upgrade includes new features such as live broadcasts with the company's management and podcasts, which has expanded access to information and communication for all employees.
• This has resulted in a more transparent interaction between management and employees, which helps to increase trust and engagement.

Increased access to corporate services: ‍

• An intuitive interface and easy navigation allow employees to quickly find the information and services they need.
• Thanks to integration with business processes, the app has become not only an information tool, but also a working tool that facilitates the performance of daily tasks.